Valgorix is a UK-based IT service provider specialising in online store and corporate website design. We're based at 3 Kensington High St, London W8 5NP, and this privacy policy covers all our services, from initial consultations through to ongoing website maintenance.

When we say "personal data," we mean any information that can identify you as an individual. This policy applies whether you're browsing our website, working with us on a project, or simply getting in touch to ask questions about our services.

The information we collect depends on how you interact with us. We're not in the business of gathering unnecessary data – we collect what we need to provide our services effectively.

We also collect information automatically when you visit our website – things like which pages you view and how long you stay. This helps us understand what content is useful and where we might need to improve the user experience.

Your personal data serves specific purposes in our business operations. We're not collecting information just to have it – everything we gather has a practical use in delivering our services or improving our business.

We use your information to respond to enquiries, prepare project proposals, manage ongoing client relationships, and handle billing. When you're working with us on a website project, we'll use your business information to understand your requirements and create something that fits your needs.

We also analyse website usage patterns to understand how people interact with our site. This helps us identify which sections are most useful and where we might need to add more information or improve navigation.

UK data protection law gives you several important rights over your personal information. These aren't just theoretical – we've designed our systems to make these rights practical and accessible.

To exercise any of these rights, simply email us at [email protected] or call +447900814830. We'll respond within 48 hours to confirm receipt and outline next steps.

We take data security seriously because your trust matters to us. Our approach combines technical safeguards with practical procedures that our team follows consistently.

All data transmission to and from our systems uses SSL encryption. We maintain regular backups stored in secure, geographically separate locations. Access to personal data is limited to team members who need it for their work, and we review these access permissions regularly.

We also maintain incident response procedures. If something goes wrong, we're prepared to act quickly to minimise any impact and keep you informed about what's happening.

We don't keep personal data forever. Our retention periods are based on legal requirements, business needs, and practical considerations about ongoing client relationships.

When data reaches the end of its retention period, we delete it securely from all our systems, including backups. You can request earlier deletion in most circumstances – just ask.

We work with a small number of trusted partners to deliver our services effectively. This means occasionally sharing relevant information, but always within strict boundaries and with appropriate protections in place.

Our hosting providers, payment processors, and email service providers may have access to certain data as part of their services. We choose these partners carefully and ensure they meet high security standards.

We might also share information if required by law or to protect our legitimate business interests – but we'll always try to notify you first unless legally prohibited from doing so.

Our website uses cookies to improve your browsing experience and help us understand how our site performs. Most of these are essential for basic functionality – things like remembering your preferences during a single visit.

We also use analytics cookies to understand which pages are most popular and where people encounter problems. This information is anonymous – we can see that someone visited a particular page, but not who that person was.

You can control cookie settings through your browser preferences. Blocking cookies won't prevent you from using our website, though some features might work differently.

We review this privacy policy regularly and update it when necessary. Changes might reflect new services we offer, feedback from clients, or updates to data protection regulations.

When we make significant changes, we'll notify existing clients by email and update the "last modified" date at the top of this policy. For minor clarifications or additions, we'll simply update the policy and note the changes in our next client newsletter.

We encourage you to check this policy occasionally, especially if your relationship with us changes or expands into new areas.

Privacy questions shouldn't require jumping through hoops or navigating complex procedures. If you have concerns, want to exercise your rights, or simply need clarification about how we handle your information, just get in touch.

We aim to respond to privacy enquiries within 48 hours during business days. For complex requests that require gathering information from multiple systems, we'll keep you updated on progress and provide a realistic timeline.

If you're not satisfied with our response to a privacy concern, you have the right to contact the Information Commissioner's Office (ICO), the UK's data protection regulator.